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Comments & Complaints

We are committed to acting responsibly, transparently, and in line with our values. Therefore, we provide all internal and external stakeholders with the opportunity to submit reports or complaints related to RETURN ON MEANING. Your input helps us identify potential issues at an early stage and address them appropriately.

1. How to submit a comment or complaint

You may submit reports confidentially and, if you wish, anonymously via:

  • Email: info@returnonmeaning.com

  • Online form: Here

All incoming reports are handled carefully and confidentially.

2. What types of comments and complaints are accepted?

We accept comments and complaints related to our company and our activities, in particular concerning:

  • Violations of applicable laws or regulatory requirements

  • Violations of internal policies or our corporate values

  • Unethical or inappropriate behavior

  • Potential or actual negative social or environmental impacts of our work

  • Other serious issues in connection with RETURN ON MEANING

General opinions or complaints without a direct connection to our company are not covered by this procedure.

3. Procedure for handling comments and complaints

Reports are handled through a clearly defined process:

  • Acknowledgement of receipt: We generally confirm receipt of your report within 7 days.

  • Review: The report is reviewed and assessed. If necessary, we may request additional information.

  • Status update: Where contact details are available, you will receive an update on the status of the review.

  • Conclusion: Once the review has been completed, we will inform you of the outcome and/or any measures taken, insofar as this is legally and organizationally possible.

4. Communication and decision-making

  • If a report is deemed substantiated, we will inform you about the relevant next steps and confirm once a solution has been implemented.

  • If a report is not considered a complaint within the meaning of this procedure, you will receive a reasoned explanation.

5. Protection of reporting persons (whistleblower protection)

RETURN ON MEANING expressly commits to protecting all reporting persons.

  • No retaliation: Reporting persons must not face any disadvantage, sanctions, or retaliatory measures as a result of submitting a report or complaint.

  • Confidentiality: All information is treated confidentially. Disclosure occurs only if required for the review or by law.

  • Consequences for retaliation: Any identified retaliatory actions will not be tolerated and will result in appropriate organizational or employment-related consequences.

6. Whistleblower Protection Policy

The handling of reports, the protection of reporting persons, as well as responsibilities and procedures are governed by the Whistleblower Protection Policy (HinSchG). You can view it here.